Terms & conditions
Delivery of products
Products will be delivered to the address stated at the time you order. Once the products have been delivered, they are your responsibility. If the products are damaged upon arrival please let us know as soon as possible.
Your right to cancelYou may cancel your order at any time within 7 working days, beginning on the day after you received the products. You will receive a full refund of the price paid for the products. To cancel an order you must contact us as soon as possible, and then we will advise on the next steps to take. Products you return to us are done so at your own cost.
Products returned to us will be examined on receipt, after which we will notify you of whether you are entitled to a refund. We will refund you using the same method you originally used to pay for your items. We will process the refund within 30 days of the day we received your returned products. Faulty products will be refunded in full, including delivery charges for sending the item to you and by you returning to us. If you are returning the goods to us under the "right to cancel" policy stated above, we will not refund your delivery costs.
If no defect is found we reserve the right to charge for return carriage.
The purpose of this policy is to inform our visitors what kinds of information we gather during your visit and how we use that information.
Information about all our visitors
We gather usage information like numbers and frequency of visitors to our website. These figures are to help us determine which products and pages are most popular and will allow us to plan future site content and activity. We do not provide this information to any third party.
Information about you
We may ask you for specific information when you register with us or when you make a purchase. We will request certain information such as name, e-mail address, billing address, and/or payment card number in order to provide that service to you. All payment card processing takes place on our payment partner PayPal's secure server. We never see your complete payment card information when placing an order on our site. You can control the amount of communication we have with you via the options in your account manager, by logging in to your account and changing the settings.
Links to external websites
It’s Something Hell’s Ltd accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "as is" basis with no warranty, express or implied, for the information provided within them.
It’s Something Hell’s Ltd treats all the data held with the utmost care and security. Any details you give will remain completely confidential.
In addition to It’s Something Hell’s Ltd safeguards, your personal data is protected in the UK by the Data Protection Act. This means that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is needed. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
If you have any questions please don't hesitate to contact us: firstname.lastname@example.org.
Conditions of use
(2) Licence to use the website
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website for any purposes related to marketing without our express written consent.
(4) Restricted access
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password are kept confidential. We may disable your user ID and password in our sole discretion without notice or explanation.
(5) Limited warranties
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. While we try to ensure that all details (including prices) displayed on this website are correct and up to date, we cannot be held responsible for their accuracy. You must ensure that, prior to placing an order, you have checked all relevant details about the products you have selected as their relevant details may have changed since you last visited this online store. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). No statement on this online store site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.
(6) Product information
We have made every effort to display as accurately as possible the products that appear on the website. However, as the quality of the product picture you see will depend on your monitor, we cannot guarantee that your monitor's display of any product will accurately reflect the product on delivery. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Please make sure the e-mail address you provide to us is correct and your mailbox is in proper working order. All order confirmations are sent to that e-mail address. Please note in particular that: (a) all products displayed on this website are subject to availability; (b) all prices are inclusive of UK VAT (but do not include delivery charges); and (c) your payment card will be debited immediately.
(8) Limitations of liability
(14) Exclusion of third party rights
(15) Entire agreement
(16) Law and jurisdiction
(17) Our details
It’s Something Hell’s Ltd
2nd Floor, Kingly Court
London W1B 5PW